Now lighting up · Cedar Grove & Mill Creek
Payment options
Dickson Electric provides many different payment options for our customers, including Easy Pay, Levelized Billing, and Bank Draft.
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Network uptime
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Average latency
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Communities served
Our services
Six things you’ll feel
from day one.
No throttling, no asterisks, no surprise renewals. The kind of internet you’d hope a neighbor would build for you.
Pay Bill
Signing up for Automatic Bank Draft is a convenient way to make sure your electric bill is paid on time every month.
Start Service
Sub-10ms ping to regional hubs. Gaming, trading, and live music stay responsive.
Outages
To report a power outage, call DES at (615) 446-9051 and select option number #1.
Payment Options
Signing up for Automatic Bank Draft is a convenient way to make sure your electric bill is paid on time every month.
Broadband Services
Mesh WiFi 6E included with every plan. Strong signal in the barn, basement, or back patio.
People who answer
Local support, 24/7. Average pickup is 38 seconds. No phone trees, no offshore scripts.
Plans & pricing
One simple price.
No hidden line items.
Same price every month. Equipment included. Cancel anytime, no fees, no hostage routers.
Monthly
Annual · save 12%
Coverage & infrastructure
Renewable generation
Dickson Electric is here to help you navigate your best options for renewable energy. We’ll help you find a vetted contractor and help you decide on how to use the energy produced by your system.
You can also access green energy through renewable energy credits.
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First strand pulled in Cedar Grove
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Crossed 10,000 households served
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XGS-PON 10G upgrade complete
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Expanding to Pine Hollow & Birchwood
Safe. Reliable. Affordable. Local. Trusted.
Community powered
We post our own report card on the second Monday of the month — uptime, average speed, response times, and what we got wrong.
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years in service
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counties
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happy customers
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Communities connected, with 6 more by year-end
More from Heartwood
Round out your
connected home.
Optional add-ons. All run on the same fiber line, billed on the same invoice, supported by the same team.
Mesh WiFi
Up to 6 nodes. Self-healing 6E network for tricky floor plans.
Smart home
Thermostats, locks, lighting — installed and supported locally.
TV streaming
130+ channels, cloud DVR, local broadcast — no extra box rental.
VoIP phone
Keep your number. HD voice. Spam filtering and visual voicemail.
Home security
24/7 monitoring, cameras, sensors. Self-install or pro install.
Business networking
Static IPs, SD-WAN, dedicated SLAs. Built for the shop and the studio.
Getting started
Two ways to get
connected.
Most homes are up and running within five business days of order. Choose the path that fits your weekend.
Option A · self-install
Plug it in yourself.
We mail a pre-configured kit. Most folks are online in under 30 minutes — and we’ll stay on a video call with you if you want.
Free with every plan
Option B · pro install
We’ll come to you.
A two-person local crew runs the line, mounts your equipment, and tests every room. Same-week appointments in most areas.
Free on Grove & Heartwood
From our communities
Built by people
who live here too.
4.9 / 5 average rating across 3,400+ reviews — gathered by an independent local nonprofit, not by us.
“We run a recording studio out of the back of the house. Heartwood is the first ISP where the upload feels real — no skipped takes, no buffering, no calls.
Maren Reilly
Owner, Birch & Pine Studio · Cedar Grove
“Switched four classrooms over last fall. Latency dropped by half and our IT helpdesk tickets dropped further.
Derek Janowski
Tech Director · Mill Creek Schools
“The crew rerouted around a buried oak root without making a fuss. Bill is the same every month. Refreshing.
Anika Torres
Resident · Riverbend
